Hacienda del Sol Guest Ranch Resort

My wife and I stayed for 5 nights from March 29th to April 3rd. The hotel and its facilities are beautiful and well-maintained. However, there were two issues that were very unpleasant. Upon arrival, we requested a room change because, although the room was quite nice, we were not happy with the location. We even mentioned that we were willing to change the room type for a lower category or pay for a higher category. The reservations manager was completely inflexible, arguing that the hotel was full, which was not true as I was able to verify on various platforms and on the hotel's website that they did have rooms available. Manager Ryan did not even want to address our request. On the other hand, we went to dinner at the Grill restaurant in the hotel, which was quite disappointing. I ordered an Ossobuco that I had to return because the meat was dry and tough. It's a shame that details like these can negatively influence the perception of the hotel's quality.

This is the most exceptional Resort with a very traditional Tucson feel the staff is beyond excellent and attentive the only place that I will stay moving forward. Everyone of the staff members was excellent to work with and extremely professional words can't is describe how comfortable professional and beautiful everything was. So pleased to see every staff member so smiley and willing to help and accommodate in any way. The property was absolutely stunning and the Landscaping was perfect. I also enjoyed seeing how all the staff members interacted with each other from the way that they all greeted each to making sure they were helping each other out and asking each other what they could do to help one another during a rush that I witnessed in the dining room.

Hacienda del Sol was absolutely a dream and far exceeded our expectations. We stayed in the king room with mountain view and I highly recommend it. It was beyond spacious and the bed was super super comfortable. We loved the extra large bathroom and separate sinks, and huge walk in shower. Great water pressure, nice and hot. The little patio was awesome to look out at the mountains and woodpeckers and birds. We had delicious meals for breakfast and dinner. I also had a CBD massage which was so relaxing. The property itself was so peaceful and endless little spots to chill. Also loved the complimentary coffee near the library. What a property! Wow.

The room was so clean, I didn’t need to wipe anything down. Nothing. The staff was exceptional!! Over and beyond. Loved playing cornhole late at night and the views were outstanding. They upgraded us to a nicer room, and I appreciated that. We WILL be back.

Every staff member we encountered was exceptional in attitude and knowledge of the facilities available. Special shout out to Larry in valet for his patience and friendly demeanor. Loved the Casita style room and shower. We are natives of Tucson of 53 years and came back for a visit. Very important for guests to understand the atmosphere and upscale style are NOT how most of Tucson is. Hacienda Del Sol represents 10% of the economic and social class of Tucson. Foothills life is wonderful!